I'm an aspiring IT professional passionate about solving technology challenges and helping people succeed with their tech. With CompTIA Network+ and A+ certifications plus hands-on IT experience, I'm building a career in cloud computing and technical support. I'm actively seeking opportunities where I can grow my expertise while making technology work seamlessly for others.
- Demonstrate strong attention to detail and consistent execution in a fast-paced environment.- Collaborate closely with team members to meet operational goals and deliver high-quality results under tight deadlines.- Utilized digital tools to follow task lists, access recipes, and maintain health and safety documentation.- Quickly adapt to new systems and procedures, showing flexibility and willingness to learn.
- Oversaw all business operations, including POS system management, inventory tracking, and customer relations.- Implemented digital solutions to streamline processes and enhance user experience.- Developed leadership skills by training and supervising employees.
- Provided technical support for POS and kitchen systems.- Maintained efficiency and accuracy in fast-paced settings.
- Dismanteled, replaced old equipment, and ran new Cat 6 in a 42U live network cabinet with minimal disruption to county wide network. - Supported hardware and software setup, troubleshooting desktops, laptops, and networking issues across multiple campuses.- Assisted in system imaging, user account management, and hardware repairs.- Documented procedures, provided end-user training, and ensured timely resolution of technical requests.
- Successfully Completed Cloud Resume Challenge- Working towards CompTIA Cloud+
- Successfully Completed CompTIA Network+- Hands on experience with Network Administration with Person County Schools
- Troubleshooting was a major part of my role as president of Tricia's Espresso. POS, NAS, credit card compliance, website & domain management, and networking made up most of the responsibilities.
- Lifelong passion and interest in anything IT, with an analytical and detail-oriented mindset.
- Successfully managed a team of 10 for 6 years, while increasing standards and cultivating relationships with customers.
Current President & CEO of Hope Valley Diner & Catering Company
Current Kitchen Manager/General Manager/Executive Chef of Hope Valley Diner & Catering Company
Current Director of Operations of Hope Valley Diner & Catering Company
Current Catering Director of Hope Valley Diner & Catering Company